Account recovery
Recover your account
Ask your campaign administrator for a password reset link or help with backup codes.
- Closed by defaultCampaign pages stay closed until your account, campaign, and sign-in are verified.
- Two-factor for staffStaff, compliance, reporting, and sensitive access is verification-gated.
- Directus-managed sessionsAccess tokens expire and refresh through Directus; configure and verify the Directus session policy before live use.
Authorized users only
Forgot password
Your administrator will confirm your access and send a reset link.
- Locked account
- Ask a campaign administrator to review and unlock access.
- Expired access
- Worker expiry must be extended before a reset can restore access.
- Two-factor reset
- Backup-code or authenticator reset requires administrator approval.
Need access help?
Send the campaign administrator your invite email, expected role, and the message shown on this page. Do not send passwords, authenticator codes, or reset links.
- Pending approval: finish assigned training and declaration, then ask for activation.
- Expired access: ask for an expiry extension before trying another reset.
- Revoked access: ask for a compliance review before attempting to sign in again.