Account recovery
Recover access through campaign administration.
Password resets and backup-code recovery are intentionally routed through approved administrators before campaign data can be reopened.
- Closed by defaultNo campaign workspace opens until role, campaign, and session checks pass.
- Two-factor for staffStaff, compliance, reporting, and sensitive access is verification-gated.
- Short session windowsAdmin sessions idle out after 15 minutes; staff after 30 minutes.
Authorized users only
Forgot password
Ask a campaign administrator to send an approved password reset link and confirm your worker access is still active.
- Locked account
- Ask a campaign administrator to review and unlock access.
- Expired access
- Worker expiry must be extended before a reset can restore access.
- Two-factor reset
- Backup-code or authenticator reset requires administrator approval.
Need access help?
Send the campaign administrator your invite email, expected role, and the message shown on this page. Do not send passwords, authenticator codes, or reset links.
- Pending approval: finish assigned training and declaration, then ask for activation.
- Expired access: ask for an expiry extension before trying another reset.
- Revoked access: ask for a compliance review before attempting to sign in again.